Privacy policy

We welcome you to our website and appreciate your interest in our company. We take the protection of your personal data very seriously. We process your data in accordance with the applicable legal provisions for the protection of personal data, in particular the EU General Data Protection Regulation (EU GDPR) and the country-specific implementation laws applicable to us. With the help of this privacy policy, we inform you comprehensively about the processing of your personal data by Alexander Wiegand SE & Co. KG and your rights.

Personal data is the information that makes it possible to identify a natural person. This includes, in particular, name, date of birth, address, telephone number, e-mail address but also your IP address. Anonymous data exists if no personal reference can be established to the user.

Contents

1. Responsible body and data protection officer
2. Data protection officer and data protection coordination
3. Scope
4. Your rights as a data subject
5. General processing of your data
6. Processing of your data on this website
7. Processing of your data in the online shop
8. Processing of your data in the Customer Portal
9. Processing of your data in the Enterprise Portal
10. Processing of your data with online job applications
11. Processing of your data for the newsletter
12. Processing of your data outside these propositions

1. Responsible body

Address: WIKA Alexander Wiegand SE & Co. KG
Alexander Wiegand
Alexander-Wiegand-Straße 30
63911 Klingenberg – Germany
Contact information:

Website: www.wika.de
Phone: +49 9372 132-0
Fax: +49 9372 132-406
E-mail: info@wika.de

2. Data protection officer and data protection coordination

In addition to the data protection officer, we have set up a data protection coordination office.

Address: WIKA Alexander Wiegand SE & Co. KG
Datenschutzkoordination
Alexander-Wiegand-Straße 30
63911 Klingenberg – Germany
Contact information:

datenschutz.de@wika.com

3. Scope
This privacy policy applies to the processing situation listed below. It does not apply to the handling of personal data within the employment relationship.

4. Your rights as a data subject
First, we would like to inform you about your rights as a data subject. These rights are standardised in Articles 15 - 22 of EU-GDPR. They include:

    • Right of access (Art. 15 EU-GDPR),
    • Right to erasure (Art. 17 EU-GDPR),
    • Right to rectification (Art. 16 EU-GDPR),
    • Right to data portability (Art. 20 EU-GDPR),
    • Right to restriction of processing (Art. 18 EU-GDPR),
    • Right to object to processing of data (Art. 21 EU-GDPR).

To assert these rights, please contact our data protection coordination. The same applies if you have questions regarding data processing in our company. You have a right of appeal to a data protection supervisory authority. If you already are a WIKA customer, supplier or employee or former employee, you are also welcome to contact your known contact person. This may be the case, for example, if you wish to notify us of changes regarding your contact details.

Rights to object for direct advertising
Please note the following when it comes to rights of objection:

If we process your personal data for direct advertising purposes, you have the right to object to this data processing at any time without giving reasons. The same applies to profiling in so far as it is connected with direct advertising.

If you object to the processing of data for direct advertising purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made form-free, if possible to: werbung@wika.de.

In case we process your data to safeguard legitimate interests, you can object to such processing at any time for reasons arising from your particular situation; The same applies to profiling based on these provisions.

We will then no longer process your personal data, unless we can prove compelling reasons worth being protected for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims.

5. General processing of your data
Generally collected data from web-based applications and services

For the purpose of ensuring the security, availability and quality of our web-based services such as website, online shop and customer portal, we process the following data in accordance with Art. 6 para. 1 pt. f) EU-GDPR:

  • Name of the internet service provider
  • Information about the website from which you are visiting us
  • Web browser and operating system used
  • IP address assigned by your internet service provider (in anonymous form)
  • Requested files, transferred data volume, downloads/export of files
  • Information about the websites you visit within our internet presence, including date and time

These data are kept for as long as they are needed for the purpose.

Automated case-by-case decisions
We do not use any purely automated processing processes to bring about a decision.

Purposes of the processing
Regardless of the individual processing purposes, we reserve the right to process data if it is absolutely necessary for the assertion, exercise or defence of legal claims and if no legal provision precludes this.

Disclosure of personal data
Insofar as we are unavoidably affected by a requirement of disclosure by legal requirement or official order, in addition to the other recipients mentioned in detail, may be

  • Regulatory, supervisory and other authorities
  • Law enforcement agencies

6. Processing of your data on this website

Cookies
Our websites utilise cookies in several places. These are small text files which your browser stores on your computer (locally on your hard drive). The legal basis for the use of cookies is our legitimate, predominant interest in the respective processing in each of the uses described below (Art. 6 para 1 pt. f. EU-GDPR).

We use cookies to make our service more user-friendly, effective and safe. Furthermore, we use cookies, as they allow us to analyse how users use our websites. Thus, we are able to tailor the contents to the requirements of the user. Cookies also make it possible to measure the effectiveness of a particular advert and show us where best to place it depending, for example, on the topics the user is interested in.

Most of the cookies we use are so-called “session cookies”. These are automatically deleted after your visit. Permanent cookies are deleted from your computer automatically when their period of validity has expired or if you delete them yourself before they expire. Most web browsers accept cookies automatically. However, if you would prefer not to send this information you can usually change the settings on your browser.

Cookies are stored on your computer and transmitted to our site. This is why you as a user also have full control over the use of cookies. By changing the settings in your browser, you can deactivate or limit the transfer of cookies. In addition, already placed cookies can be deleted my means of an internet browser or other software programs at any time. This is possible in all common internet browsers. Please note: If you deactivate the setting of cookies, not all functions of our website may be fully usable.

Links to other websites
Our website also includes - clearly marked - links to the websites of other companies. If there are links to websites of other providers, we have no influence on their contents and their handling of personal data. Therefore, we shall not be responsible or liable for any of these contents. The respective provider or operator of the pages is always responsible for the content of these sites and the declarations of data protection valid there.

The linked-to pages were checked for any possible infringements or noticeable violations of the law at the moment of establishing the link. There was not any noticeable illegal contents at the moment of linking. A continuous control of the contents of the linked-to websites, however, is not reasonable without any specific evidence of a violation of the law. As soon as such violations of the law become evident, we will remove such links promptly.

Social media plug-ins
The following social plug-ins are used on our website:

  • Facebook button
  • Google+ button
  • Twitter button
  • XING button
  • LinkedIn button.

Two clicks for more data protection.
These social media plug-ins can collect personal data of the website user. This is why we use the so-called 2-click solution. When you access the website, the buttons are deactivated. You can recognise this by the grey colour of the button. In this state, no personal data is collected by these buttons. This does not happen until you actively click on one of the buttons. In this case, you will be forwarded to the respective service.

Based on this privacy-friendly 2-click solution, the legal basis is our respective legitimate and overriding interest in accordance with Art. 6 para. 1 pt. f. EU-GDPR, to allow you to easily share our proposition. Details of the respective social plug-ins can be found below:

Use of Facebook social plug-ins
Our website uses social plug-ins (“plug-ins”) of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plug-ins are marked with a Facebook logo or the addition “Facebook social plug-in”. After activating the plug-in, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can assign your visit to your Facebook account, even if you do not activate the Facebook button a second time. If you interact with the plug-ins, for example by clicking the “Like” button another time or leaving a comment, the respective information is directly transmitted from your browser to Facebook and stored there.

Even if you do not have a Facebook account, Facebook may collect information about you, e.g. your IP address. The purpose and scope of data collection and the further processing and use of the data by Facebook as well as your relevant rights and setting options for the protection of your privacy can be found in the Facebook privacy policy. If you do not want Facebook to collect data about you via our website, you must log out of Facebook before visiting our website. In addition, you can use add-ons to install appropriate blockers for your browser.

Privacy policy for the use of Twitter
On our homepage you will find functions of the provider Twitter. They are provided by Twitter, Inc. 1355 Market Street Suite 900. San Francisco, CA 94103. By using Twitter and the “Re-Tweet” function, the websites visited by you are linked with your Twitter account and made public to other users. Data is also transmitted to Twitter.

After activating the plug-in, Twitter receives the information that you have accessed the corresponding page of our website. If you are logged in to Twitter, Twitter can assign your visit to your Twitter account, even if you do not activate the Twitter button a second time. If you interact with the plug-ins, for example by tweeting, the respective information is directly transmitted from your browser to Twitter and stored there.

We would like to point out that, as the provider of the sites, we are not aware of the content of the data transmitted or how it is used by Twitter. For more information, please see Twitter's privacy policy.

Privacy policy for Google +1
Our website uses the button of the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

After activating the plug-in, Google receives the information that you have accessed the corresponding page of our website. If you are logged in to Google, Google can assign your visit to your Google account, even if you do not activate the Google button a second time. If you interact with the plug-ins, for example by clicking the “Google +1” button another time or leaving a comment, the respective information is directly transmitted from your browser to Google and stored there.

When you visit a website of our internet presence containing such a button, you browser may establish a direct connection with the Google servers in case of an active button. The content of the “+1” button is then transmitted directly from Google to your browser and integrated to the website. In this case, we do not have any influence on the extent of data Google collects with this button, but we assume that your IP address will also be recorded.

The purpose and scope of data collection and the further processing and use of the data by Google as well as your relevant rights and setting options for the protection of your privacy can be found in the Google privacy notice about the “+1” button.

If you are a Google Plus member and you do not want Google to collect data about you via our website and link it to your membership data stored at Google, you must log out of Google Plus before visiting our website.

Privacy policy for XING share button
Our website uses the button of the social network XING, which is operated by XING SE based at Dammtorstraße 30, 20354 Hamburg Germany (“XING”). We would like to inform you about the processing of personal data via the function of the XING share button.

This website uses the “XING share button”. When accessing this website, your browser is used to establish a short-term connection to the servers of XING SE (“XING”), with which the “XING share button” functions (in particular the calculation/display of the counter value). XING does not store any personal data about you when you access this website. XING in particular does not store any IP addresses. There is also no evaluation of your user behaviour via the use of cookies in connection with the “XING share button”. The latest data protection information on the “XING share button” and additional information can be called up on this website: https://www.xing.com/app/share?op=data_protection

After activating the plug-in, XING receives the information that you have accessed the corresponding page of our website. If you are logged in to XING, XING can assign your visit to your XING account, even if you do not activate the XING button a second time. If you interact with the plug-ins, for example by clicking the “XING share” button another time or leaving a comment, the respective information is directly transmitted from your browser to XING and stored there.

The purpose and scope of data collection and the further processing and use of the data by XING as well as your relevant rights and setting options for the protection of your privacy can be found in the XING privacy notice about the “XING share button”.

If you are a XING member and you do not want XING to collect data about you via our website and link it to your membership data stored at XING, you must log out of XING before visiting our website.

Privacy policy for LinkedIn buttons
Our website uses the button of the social network LinkedIn or LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (hereinafter referred to as “LinkedIn”). The LinkedIn plug-ins can be recognised by the respective logo or the “Recommend button”.

If a user clicks on the respective button, a connection is established between your respective internet browser and the LinkedIn server. LinkedIn is thus informed that our website was visited with your IP address. If you click on the “Recommend button” of LinkedIn and are logged in to your LinkedIn account at the same time, you have the possibility to link content from our website on your LinkedIn profile page. In doing so, you enable LinkedIn to assign your visit on our website to you or your user account. You must know that we have no knowledge of the content of the transmitted data and their use by LinkedIn.

More details on data collection, your legal options as well as setting options can be found at LinkedIn. These are made available to you at https://www.linkedin.com/static?key=privacy_policy&trk=hb_ft_priv.

After activating the plug-in, LinkedIn receives the information that you have accessed the corresponding page of our website. If you are logged in to LinkedIn, LinkedIn can assign your visit to your LinkedIn account, even if you do not activate the LinkedIn button a second time. If you interact with the plug-ins, for example by clicking the “LinkedIn” button another time or leaving a comment, the respective information is directly transmitted from your browser to LinkedIn and stored there.

The purpose and scope of the data collection and the further processing and use of the data by LinkedIn as well as your relevant rights and setting options for the protection of your privacy can be found in the LinkedIn privacy notice on the LinkedIn button: https://www.linkedin.com/static?key=privacy_policy&trk=hb_ft_priv

If you are a LinkedIn member and you do not want LinkedIn to collect data about you via our website and link it to your membership data stored at LinkedIn, you must log out of LinkedIn before visiting our website.

User profiles / web tracking procedures
We use various analysis tools on our website to improve your user experience. The legal basis for this is Art. 6 Para. 1 pt. f. EU-GDPR. The individual tools are described in more detail below.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC., Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer to help the website analyse how users use the website. We use Google Analytics on the internet pages of the WIKA blog and the WIKA online shop. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

By activating IP anonymisation on this website your IP address will be truncated within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be first transferred to a Google server in the USA and truncated there.

Google will use this information on behalf of the operator of this website for the purpose of evaluating the use of the website, compiling reports on website activity for website operators and providing them with other services relating to website activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google.

Sessions and campaigns stop after a certain amount of time. By default, sessions will end after 30 minutes of no activity and campaigns after six months. The personal data of users will be deleted or anonymised after 14 months. For more information about Terms of Use and Privacy, please visit https://www.google.com/analytics/terms/gb.html und https://policies.google.com/?hl=en.

You may refuse the storage of cookies by selecting the appropriate settings on the browser; however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie about your use of the website by Google, and the processing of these data by Google, by downloading and installing the available browser plug-in from the following link [https://tools.google.com/dlpage/gaoptout?hl=en]. As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent the future detection by Google Analytics within this website:
Deactivate Google Analytics (WIKA online shop)
Deactivate Google Analytics (WIKA blog)

An opt-out cookie is stored on your instrument for this. If you delete your cookies, you must click this link again. Please note that on this website Google Analytics has been extended by the code “gat._anonymizeIp” in order to ensure the anonymous collection of IP addresses (IP masking). We also use Google Analytics to analyse data from AdWords (see also Google AdWords) as well as the data from the Google advertising functions, purely for statistical purposes. If you do not wish for this, you can deactivate this through the Ads Preferences Manager (https://www.google.de/settings/ads oder https://www.google.com/settings/ads/onweb/?hl=en).

Google also processes your personal information in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Google AdWords Remarketing & Conversion Tracking
This website uses the features of Google AdWords Remarketing to advertise this site on Google's search results, as well as on third-party websites. The provider of the service is Google. For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit.

The processing is based on our legitimate interest in optimally marketing our website in accordance with Art. 6 para. 1 pt. f. GDPR and you can exercise your rights at any time. Any further processing of data will only take place if you have consented to Google linking Google's internet and App browsing history to your Google account and using information from your Google account to personalise ads you view on the web.

This website uses the Google AdWords online advertising program and Google's conversion tracking as part of Google AdWords. We use the offer of Google AdWords, in order to draw attention to our offers from external web pages with the help of advertisement (Google AdWords). In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. This gives us the opportunity to show you advertisements that are of interest to you and to make our website more attractive to you.

The conversion tracking cookie is set when a user clicks on a Google-served AdWords ad. These cookies usually lose their validity after 90 days and are not used for personal identification. If the user visits certain pages on this website and the cookie has not yet expired, Google and we may recognise that the user has clicked on the ad and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies thus cannot be tracked through AdWords advertisers' websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.

You can permanently disable the setting of cookies for ad preferences on Google at the following link: https://adssettings.google.com

Alternatively, you can visit the Digital Advertising Alliance at www.aboutads.info to find out about setting cookies and how to make settings. Finally, you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website.

If applicable, Google LLC transmits personal information to the United States. However, Google is certified to the US-European Privacy Shield, which ensures compliance with the level of data protection in the EU. For more information and privacy policy regarding advertising and Google, please visit: https://policies.google.com/technologies/ads?hl=en

Webtrends
This website uses Webtrends, a web analysis service of Webtrends Inc., 555 SW Oak Street, Suite 300, Portland OR 97204, USA). Webtrends uses “cookies”, text files that are stored on your computer to help the website analyse how users use the website. The information generated by the cookie about your use of this website is usually transmitted to a Webtrends server in the USA and stored there.

Webtrends will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them with other services relating to website activity and internet usage. The IP address that your browser conveys within the scope of Webtrends will not be associated with any other data.

You may refuse the storage of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website.

LinkedIn – Insight tag
This website uses analysis and conversion tracking technology from LinkedIn Inc. (“LinkedIn”), LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. With the above-mentioned technology from LinkedIn, more relevant, interest-based advertising is displayed. The legal basis for the processing is our legitimate interest in customer-oriented marketing Art. 6 para. 1 pt. f. EU GDPR.

We also receive aggregated and anonymous reports from LinkedIn on ad activities and information about how you interact with our website. However, LinkedIn is able to associate the visit to our page with your LinkedIn user account.

We have no control over the information that LinkedIn collects through this, nor the extent of the information collected by LinkedIn. We also have no knowledge of the content of the data submitted to LinkedIn. Further information on LinkedIn's privacy policy can be found here:
https://www.linkedin.com/legal/privacy-policy#choices-oblig

You may object to the analysis of your usage behaviour by LinkedIn and the display of interest-based recommendations (“opt-out”); click on “Decline on LinkedIn” (for LinkedIn members) or “Decline” (for other users) at https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

LiveChat
LiveChat is a tool which allows you to chat with our employees on the homepage. When using this tool, the following personal data is collected and stored:

  • Name of e-mail address of the user
  • Corresponding IP address
  • Date and time of the respective chat entries
  • Chat record

Further data will not be saved. The data is required to enable us to contact you and to send you appropriate replies. The data will be stored after your chat with us in order to be able to access the data at a later point in time for clarifying facts, if necessary.

For reasons of technical safety (in particular to prevent attack attempts on our web server) this data is stored in accordance with Art. 6 Paragraph 1 pt. f. EU-GDPR. The respective log files are deleted after 32 days at the latest.

We collect and process the following data for a contact enquiry:

  • Name, first name
  • Company, department
  • Address (street, house number, postal code, city, country)
  • Phone, fax
  • E-mail
  • Your message
  • Value-added tax identification number
  • Customer ID

The scope of the requested information may differ in the individual forms. A distinction is made between mandatory and optional details.

7. Processing of your data in the online shop
We only process the data provided by you within the scope of the order form for the execution or processing of the contractual relationship, unless you agree to further use..

The principle of data economy and data avoidance is observed by you only having to give us the data that we absolutely need to execute the contract or to fulfil our contractual obligations (i.e. your title, first name, surname, company, department, VAT identification number, address, country, telephone number, e-mail) as well as the payment data required for the selected payment method or to which we are legally obliged to collect.

Moreover, your IP address is processed for technical reasons and for legal protection. Without this data, we unfortunately have to refuse the conclusion of the contract, as we will then not be able to execute it or may have to terminate an existing contract. Of course you are free to enter more data on your own accord if you wish.

Customer account
In our online shop, we offer users the opportunity to create a customer account by entering their personal data. The advantage is that you can see the order history and that your entered data is stored for the order form. When you place an order again, you do not have to enter your data again.

The creation of a customer account is therefore either necessary or possible to fulfil a contract with you or to carry our pre-contractual measures in accordance with Art. 6 para. 1 pt. f. EU-GDPR. In doing so, the principles of data economy and data avoidance are observed, as only the data required for registration is collected (see above at online shop). Data is subdivided into compulsory data and optional data. Optional data is marked as “optional”.

For orders in our online shop we also need information on your billing address for delivery. If the delivery address deviates from the billing address, the above information for the delivery address must also be provided. By registering on our website, the IP address of the user, the date and the time of the registration are also stored (technical background data). By activating the button “Create” you consent to the processing of your data, insofar as they go beyond the compulsory information.

Please note: The password used by you is stored in encrypted form. Employees of our company cannot read this password. This is why they cannot give you any information if you have forgotten your password.

In this case please use the function “Forgotten your password?”. Using this function you will receive an automated link from us. You can then change your password by using this link. No employee is entitled to ask you for your password by telephone or in writing. This is why you should never give your password if you receive such requests.

After the creation of the customer account has been completed, your data is stored with us for the use of the protected customer area. As soon as you log in to our online shop with your e-mail address as user name and your password, this data is provided in our online shop for actions performed by you. Performed orders can be traced in the order history. You can enter changes to the billing or delivery address here.

Registered persons are free to make changes / corrections to the billing or delivery address on their own. You can also delete your customer account. The FAQ section of the online shop describes in detail how to delete your account.

Payment/disclosure of data within the scope of the online shop
A transfer of your personal data to third parties will only happen insofar as this is necessary for the fulfilment of our contractual obligations or for the execution of the contract (Art. 6 para. 1 pt. b. EU-GDPR). When paying in our online shop, in connection with this, we will pass on the payment data you have provided to a payment service provider appointed by us (the transmission is TLS/SSL-encrypted), who executes the transaction (available payment methods are: invoice, credit card, PayPal). Your data will only be used by the payment service provider for this purpose. Any further access to your information by third parties is not intended by us. In particular, we will not sell your data or use it in any similar way. The legal basis is to secure modern, reliable and secure payment options, to fulfil the purchase contract with you in accordance with Art. 6 para. 1 pt. b. EU-GDPR. Irrespective of this, we will comply with our duty of notification as required by law or authorities; in these cases, we will forward the relevant information to the public authorities.

In addition, we will transfer your e-mail address and order data to the Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.de) for a rating of our online shop. The latter will send you an e-mail with the possibility to place a rating of our online shop. The legal basis is our justified interest in providing customers and interested parties with a neutral evaluation of our offer and our services in accordance with Art. 6 para. 1 pt. f. EU-GDPR. If you do not wish to do so, you can object to this processing at any time by sending an e-mail to service@trustedshops.com or by clicking the corresponding link in the e-mail sent to you by TrustedShops.

8. Processing of your data in the Customer Portal
The Customer Portal is a service available for our customers. These are especially our corporate customers. A licence agreement is concluded with them for the use of the Customer Portal. The corporate customers decide on their own which of their employees may use the portal.

For fulfilment of the contract in accordance with Art. 6 para. 1 pt. b. EU-GDPR, we process the following data and store it in accordance with the statutory retention periods:

  • Title
  • Name
  • E-mail address
  • Password as hash
  • Language preference
  • Inquiry and order, as well as order processing data

You can also volunteer to give us further information:

  • Phone number
  • Fax number
  • Cell phone number

You can alter or delete these at any time. We will delete the data when we no longer need it and there are no legal retention periods preventing deletion. The basis for this is your consent in accordance with Art. 6 para. 1 pt. a. EU-GDPR.

You will find a configurator in the Customer Portal. We evaluate how often the configurator is used by the respective employee of the customer. The legal basis here is our legitimate interest on usage statistics in accordance with Art. 6 para. 1 pt. f. EU-GDPR.

In order to ensure the security, availability and quality of the service, as well as to clearly document legally binding contracts, we save the full IP address, contrary to the explanation of the generally collected data of web-based applications and services. The Customer Portal neither uses social media plug-ins nor the LiveChat tool.

Registration in the Customer Portal
A user account is not created until a licence agreement has been concluded. Users can already be named here and created by WIKA. In addition, an administrator of the customer can also add further user accounts.

Upon conclusion of the licence agreement, your full IP address will also be stored for the legitimate purpose of proving consent in accordance with Art. 6 para. 1 pt. f. EU-GDPR.

9. Processing of your data in the Enterprise Portal
The Enterprise Portal is a service for our suppliers with vendor-managed inventory management. A licence agreement is concluded with them for the use of the Customer Portal. For fulfilment of the contract in accordance with Art. 6 para. 1 pt. b. EU-GDPR, we process the following personal data and store it in accordance with the statutory retention periods:

  • Title
  • Name
  • E-mail address
  • Password as hash
  • Language preference
  • Inquiry, order and also order processing data

We also process the dates of your log-ins. The legal basis here is our legitimate interest on usage statistics in accordance with Art. 6 para. 1 pt. f. EU-GDPR.

10.  Processing of your data with online job applications
In the case of online job applications, we process the following data first on the basis of your provision and on the establishment of an employment relationship in accordance with Art. 6 para. 1 pt. b. EU-GDPR in connection with § 26 German Data Protection Act:

  • Name, first name
  • Address
  • Contact details
  • Application contents

such as curriculum vitae, photo, employer's references, if necessary further attachments which you make available to us.

The data will be kept by us for 6 months after completion of the application process. If you give us separate permission to do so in accordance with Art.6 para 1 pt. a. EU-GDPR, the data will be stored for corresponding longer periods, and may be exchanged between the companies of the WIKA Group.

11. Processing of your data for the newsletter
In the case of newsletters, we process the following data on the basis of your express consent in accordance with Art. 6 para. 1 pt. a. EU-GDPR:

  • Name, first name
  • E-mail address
  • Title
  • Country
  • Language

If you have subscribed to the WIKA newsletter, you may easily unsubscribe any time. To do so, go to this subscribe/unsubscribe page and enter the saved e-mail address under “Unsubscribe from newsletter” at the bottom of the page. After clicking on the “Unsubscribe” button, you will be asked for which languages you want to unsubscribe. After this, the respective data is deleted. Furthermore, you have the possibility to unsubscribe directly in the newsletters via the “Unsubscribe” button in the signature.

The newsletters sent out are analysed by us with regard to user behaviour. We process the following analysis data exclusively in an anonymous and non-personal form: number of recipients, successful deliveries, undeliverable e-mails (hard/soft bounces), openings, opening rate, effective opening rate (CTOR), sum of all clicks, click rate (CTR), deregistrations, sending without reaction.

12. Processing of your data outside these propositions
Below we explain our handling of data from customers, suppliers, contractors and prospects outside the website.

Categories / origin of data
Within the framework of the contractual relationship outside the website and for the initiation of the contract, we process the following personal data:

  • Contact details (e.g. first name/surname of the current and, if applicable, previous contact persons and title, company name and address of the customer (employer), telephone number with direct dial, business e-mail address)
  • Occupational data (e.g., function in company, department)
  • If necessary, bank details (as part of a SEPA direct debit mandate also the first/last name of the account holder)
  • If necessary, preferred payment system, information on creditworthiness and credit behaviour
  • If applicable, additional data, if you choose to provide us with this information

In principle, we will maintain your personal data from you as part of the initiation of the contract or during the current contractual relationship.

Purposes and legal bases of data processing
Even when processing your personal data outside the website, the provisions of the EU GDPR, the BDSG (new) (Federal Data Protection Act; German: “Bundesdatenschutzgesetz”) and other relevant legal provisions are always observed.

Your personal data will be used exclusively for the execution of pre-contractual measures (e.g. for the preparation of offers for products or services) and for the fulfilment of contractual obligations (e.g. for the performance of our services or for purchase order processing/order fulfilment/payment processing), (Art. 6 para. 1 pt. b EU GDPR) or if there is a legal obligation to process it (e.g. due to tax regulations) (Article 6 para. 1 pt. c. of the EU GDPR). For these purposes, the personal data were originally collected.

Of course, a legal data protection permission requirement may also constitute your consent to data processing (Article 6 para 1. pt. a. EU GDPR). Before issuing, we will inform you about the purpose of the data processing and about your right of withdrawal in accordance with Art. 7 (3) EU GDPR.

In rare cases, your data may also be processed for our legitimate interest in the enforcement, exercise or defence of legal claims.

Recipients of data / categories of recipients
Of course, the processing of your personal data outside the website will also ensure that only those individuals will receive the data they need to fulfil their contractual and legal obligations.

Data is generally collected, processed and used by us, in particular, if we guarantee it. In certain cases, however, your data is also collected, processed and used by other companies of the WIKA Group (affiliate companies). This is carried out, in any case, in the event where customer relationships have a cross-border connection (also to countries outside the European Union) and the passing-on serves the fulfilment of the contract and related obligations.

In this case, too, service providers support our specialist departments in the fulfilment of their tasks, whereby the necessary data protection contract has been concluded with these service providers. In the case of processing outside the EU/EEC, the security of processing and the level of data protection is ensured through appropriate guarantees. For the appropriate guarantees, we implement:

  • Adequacy decision of the European Commission (Art. 45 EU-GDPR)
  • EU standard data protection clauses (Art. 46 para. 2 pt. c. and d. EU-GDPR)
  • Associated internal company guidelines (Art. 47 EU-GDPR)

Last update: 25 May 2019